KALViCK® KeCARES™ – Knowledge Enabled CARES – pronounced as “Key CARES” , (Collaborative & Intelligent Customer Acquisition and Relations Enhancement System – Enterprise CRM Suite) is a true versatile Enterprise CRM Solution, which delivers REAL-TIME Visibility, Predictability, Accountability and Management of Customer Acquisition & Relations Enhancement with Integrated & consolidated view of Multi-Site Consolidations, Location Specific Data Analytics & Reporting and eliminates the manual / paper work, a Green Software, fitting well accross all Industry segments.
Questionnaires / Surveys, Competitor Tracking, Market Research Analytics
Campaign, Loyalty Programs, E-Marketing, Tele-Marketing, Event-Marketing, Budget & Revenue Tracking, Campaign Response Tracking, Analytics
Strategies, Contacts, Prospecting, Lead Nurturing, Opportunities, Routing, Forecasts vs Actual Activities Tracking of Prospects / Relations Analytics, Literature / Content Management, Sales Incentives, Sales Analytics.
Proposals / Quotes, Product Catalog & Pricing, Cross-Selling & Up-Selling, Contracts, OrderProcessing, Multi-Channel Fulfillment, Product Configuration, Delivery, Invoicing, Customer Portal, Customer Self-Service, Shopping Cart Integration, RMA, Documentation & Analytics
Partner Information, Opportunity & Lead Source Tracking, Opportunity & Lead Assignment, Auto-Notifications Workflow, Retail Locator, Dealer Showrooms, B2B Order Management, Web Based Self-Service Portal, Analytics.
Account & Contact Management, Case / Ticket Management, Escalation & Returns, Defect Tracking, Quality & Change Requests, Product Tracking, Support Portal, Support Analytics
Contract Lifecycle, Contract Creation, Modifcation, Expiration & Renewals, Analytics
Mobile Team Resource Planning, Call / Service / Support, Customer Survey Process, Skills Management, Incentives / Performance Reviews
Knowledgebase of Procedural, Product / Defect Problems & Solutions, Warranty, RMA, Spare Parts, & Repair Items Inventory / Procurement / Shipping
MultiChannel, MultiRole, Communication Information Management, Email Response Management, Call Logging, CTI Interface, Schedule Optimisation, Dispatch, Problem Resolution, Call Progress, Escalation, Tasks Tracking, Sales & Marketing Budgets, Tracking, Web Based Customer Self-Service, Analytics
Define custom Filters of Data & Re-use them in one click. N-Number of Level / Category Combinations with flexible Drag-n-Drop / Rearrangement of the required columns of data, One-Click Spreadsheet Report in MS-Excel, Fixed Format Reports in Conventional format, Data Export into MS-Excel, MS-Word, RTF, HTML, XML, PDF, Text File, CSV File, Clipboard. Pivot / Cube Analytics Data Mining & highly flexible Reporting.
Workflow Engine with user-definable rules, Alerts Email / Text Messaging (SMS), Social Media Integration, e-documentation, Exhaustive Intelligent Queries
Graphical MIS Reports Web Dashboard
Graphical MIS Reports, Pivot, Cross-Tab Reports, Interactive Queries' Self-Service Web Dashboad & more.
AutoMailer of Current MIS Reports
Collaborative Portal, Events, Articles, Links & News Publisher, Employee Directory, Tasks Tracking, Internal Yellow Pages, Forums, Self-Service (Associates / Managers) with Work-Flow Routing, Exceptions Management, Transparent Audit, Web Reports MIS Dashboards, Scorecards, Forecasts, BI Analytics
KALViCK KeCARES™ integrates seamlessly for Complementing / Supplementing Functionality from its HRIS Co-Process System KALViCK KeHRIS to provide an Integrated Enterprise CRM & HRIS Software Systems Suite for multiple Locations with their consolidations
Interface with SAP (ECC, R/3, Business All-in-One) ERP / Oracle APPS / SAGE (ERP, AccPac) / Microsoft Dynamics AX / NAV / SL ERP Solutions, MICROS-Fidelio Property Managment Suite (PMS) & Enterprise Information System (EIS), IBM Domino Groupware Solutions