KALViCK® KeCARES™ - Knowledge Enabled CARES - pronounced as "Key CARES" , (Collaborative & Intelligent Customer Acquisition and Relations Enhancement System – Enterprise CRM Suite) is a true versatile Enterprise CRM Solution, which delivers REAL-TIME Visibility, Predictability, Accountability and Management of Customer Acquisition & Relations Enhancement with Integrated & consolidated view of Multi-Site Consolidations, Location Specific Data Analytics & Reporting and eliminates the manual / paper work, a Green Software, fitting well across all Industry segments.
Fully Integrated Enterprise CRM Software System Product Suite.
Solution delivering Customer Acquisition and Relations Enhancement for all Sizes and all Industry Segments.
Includes
Market Research, Marketing Automation, Sales Automation, Sales Order Processing, Channel Partner & B2B Relations Management, Contract Management, Customer Support, Field and Service Automation, Visibility Analytics, Knowledge Management, Contact Centre, Collaborative Self-Service Portal, WorkFlow Alerts & Audits, Integration KIX Bridge Plug-Ins
delivering Customer Acquisition and Relations Enhancement System Functionalities, a true Enterprise Class Application Software Suite.
KALViCK KeCARES™ runs on our KALViCK KeAppserver™, a cross-platform Application Server supporting SOA REST Webservices, Legacy Thick Clients of Windows, Contemporary HTML / JavaScript Clients, JME, Mobile (Android, iOS, Windows Mobile) Native Clients, thus supports multiple installation configuration of Client / Server, Web Thin Client networked environments and equally deployable across multiple Operating Environments.
KALViCK KeCARES™ integrates seamlessly with the Complementing / Supplementing Functionality from its HRIS Co-Process System
KALViCK
KeHRIS™
to provide an Integrated Enterprise CRM & HRIS Software Systems Suite for multiple Locations with their consolidations.
(Fully Integrated Native Biometrics authentication based GPS Location tracking of the Field Personnel, Real-Time Customer & Field Personnel Interaction Reports via Mobile Enterprise Convergence / Integration Interfaces, Flexible Multi-Mode Reports / Analytics, MIS Reports Generator, Collaborative Intranet Portal & Easy Access Web-Reports Publisher, Team Members / Team Leaders - Employee Self-Service, System Admin Control Panel, Exception Workflow Management & Authorization Modules, Email Alerts, Templated Correspondence, & more),
Seamless Interface with KALViCK KIXBridge™ an Enterprise Integration Middleware, that Innovatively / transparently bridges & Delivers the Heterogeneous Application Systems' Cross-Platform Integration. Thus, KALViCK KIXBridge™, ensures periodic Synchronisation of these Application Systems in their Native Communication Interface, Native Application Programming Interface & Database Interface Dialects with protected data and demonstrates the proven capabilities of KALViCK's Enterprise Application Integrations with Seamless Extensibility, Integrated Security & Audit Manager, supporting Industrial Strength SQL Database - DB2, Oracle, MSSQL, Sybase, Interbase, Firebird, SAP-DB, PostgreSQL, MySQL.
Questionnaires / Surveys, Competitor Tracking, Market Research Analytics
Campaign, Loyalty Programs, E-Marketing, Tele-Marketing, Event-Marketing, Budget & Revenue Tracking, Campaign Response Tracking, Analytics
Strategies, Contacts, Prospecting, Lead Nurturing, Opportunities, Routing, Forecasts vs Actual Activities Tracking of Prospects / Relations Analytics, Literature / Content Management, Sales Incentives, Sales Analytics.
Proposals / Quotes, Product Catalog & Pricing, Cross-Selling & Up-Selling, Contracts, OrderProcessing, Multi-Channel Fulfillment, Product Configuration, Delivery, Invoicing, Customer Portal, Customer Self-Service, Shopping Cart Integration, RMA, Documentation & Analytics
Partner Information, Opportunity & Lead Source Tracking, Opportunity & Lead Assignment, Auto-Notifications Workflow, Retail Locator, Dealer Showrooms, B2B Order Management, Web Based Self-Service Portal, Analytics.
Account & Contact Management, Case / Ticket Management, Escalation & Returns, Defect Tracking, Quality & Change Requests, Product Tracking, Support Portal, Support Analytics
Contract Lifecycle, Contract Creation, Modification, Expiration & Renewals, Analytics
Mobile Team Resource Planning, Call / Service / Support, Customer Survey Process, Skills Management, Incentives / Performance Reviews
Knowledgebase of Procedural, Product / Defect Problems & Solutions, Warranty, RMA, Spare Parts, & Repair Items Inventory / Procurement / Shipping
MultiChannel, MultiRole, Communication Information Management, Email Response Management, Call Logging, CTI Interface, Schedule Optimisation, Dispatch, Problem Resolution, Call Progress, Escalation, Tasks Tracking, Sales & Marketing Budgets, Tracking, Web Based Customer Self-Service, Analytics
Define custom Filters of Data & Re-use them in one click. N-Number of Level / Category Combinations with flexible Drag-n-Drop / Rearrangement of the required columns of data, One-Click Spreadsheet Report in MS-Excel, Fixed Format Reports in Conventional format, Data Export into MS-Excel, MS-Word, RTF, HTML, XML, PDF, Text File, CSV File, Clipboard. Pivot / Cube Analytics Data Mining & highly flexible Reporting.
Workflow Engine with user-definable rules, Alerts Email / Text Messaging (SMS), Social Media Integration, e-documentation, Exhaustive Intelligent Queries
Graphical MIS Reports Web Dashboard
Graphical MIS Reports, Pivot, Cross-Tab Reports, Interactive Queries' Self-Service Web Dashboad & more.
AutoMailer of Current MIS Reports
Collaborative Portal, Events, Articles, Links & News Publisher, Employee Directory, Tasks Tracking, Internal Yellow Pages, Forums, Self-Service (Associates / Managers) with Work-Flow Routing, Exceptions Management, Transparent Audit, Web Reports MIS Dashboards, Scorecards, Forecasts, BI Analytics
Integration
KALViCK KeCARES™ integrates seamlessly for Complementing / Supplementing Functionality from its HRIS Co-Process System
KALViCK
KeHRIS
to provide an Integrated Enterprise CRM & HRIS Software Systems Suite for multiple Locations with their consolidations
Our Strength & Success is based on our Globally acclaimed / established, highly committed adaptive / accretive Teamwork Solutions' Strategy, KALViCK KeFramework
(Kinetic / Knowledge enabled eFramework)
... In lines with SEI-CMM / ISO 9000, HL7 / DICOM, RUP, XP, Agile Models.
Heuristics (A commonsense rule (or set of rules) intended to increase the probability of solving some problem)
Neural Networks which are composed of interconnecting artificial neurons (programming constructs that mimic the properties of biological neurons)
Genetic Algorithms (generate solutions to optimization problems using techniques inspired by natural evolution, such as inheritance, mutation, selection, and crossover)
Fuzzy Logic (a form of many-valued logic; it deals with reasoning that is approximate rather than fixed and exact)
Building up of industry specific Knowledge Management System, (KMS) which encompasses both human & automated activities and their associated artefacts and deployed in the Industry, as Industries are the prime economy drivers of a nation.
The Knowledge Management Systems do Knowledge Capture & Retention, Self Regeneration & Self Organizing, and Adaptive Self Learning Intelligence.
Thus permitting the experts to do, what they do, i.e. best-build practical knowledge-bases & Machine Learning Expert Systems.
Globally acclaimed / established, highly committed adaptive / accretive Teamwork Solutions' Strategy.
...in lines with SEI-CMM / ISO 9000, HL7 / DICOM, RUP, XP, Agile Models..
...Heuristics, Neural Networks, Genetic Algorithms, Fuzzy Logic...
...industry specific human & automated activities & their associated artefacts...
Total-Technology Solution provider with capabilities in Engineering Product Innovation, Production & Manufacturing Technology, Software Product Development, Software Application Management and Technology Integration Solutions, for Cross-Industry Multi-Disciplinary Realms involving / including Technology Consulting, Project Management, Specialising in Knowledge Engineering, Artificial Intelligence, Robotics, Machine Learning, Automotive Telematics (RFID, NFC, M2M, IoT, IVI, V2V, V2I, V2M, GPS, UBI, LBS, PAYD), Semantic Web Technologies, Pervasive Mobile Computing, Big Data Business Intelligence & Analytics, delivering Total Product Development Solutions / Project Management Services / Consulting & Outsourcing for its worldwide client base.
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