• +91-770 883 7 884
  •  
  • +91-770 883 7879

KALViCK® KeCARES™ – Knowledge Enabled CARES – pronounced as “Key CARES” , (Collaborative & Intelligent Customer Acquisition and Relations Enhancement System – Enterprise CRM Suite) is a true versatile Enterprise CRM Solution, which delivers REAL-TIME Visibility, Predictability, Accountability and Management of Customer Acquisition & Relations Enhancement with Integrated & consolidated view of Multi-Site Consolidations, Location Specific Data Analytics & Reporting and eliminates the manual / paper work, a Green Software, fitting well accross all Industry segments.

Highlights

Synopsis

Prime Value & Comprehensive

Fully Integrated Enterprise CRM Software System Product Suite.

  • Prime Value,
  • Comprehensive,
  • Fully Integrated,
  • End-to-End

Solution delivering Customer Acquisition and Relations Enhancement for all Sizes and all Industry Segments.

System Functionalities

Includes Market Research, Marketing Automation, Sales Automation, Sales Order Processing, Channel Partner & B2B Relations Management, Contract Management, Customer Support, Field and Service Automation, Visibility Analytics, Knowledge Management, Contact Centre, Collaborative Self-Service Portal, WorkFlow Alerts & Audits, Integration KIX Bridge Plug-Ins delivering Customer Acquisition and Relations Enhancement System Functionalities, a true Enterprise Class Application Software Suite.

KALViCK KeAppServer Platform

KALViCK KeCARES™ runs on our KALViCK KeAppserver™, a cross-platform Application Server supporintg SOA REST Webservices, Legacy Thick Clients of Windows, Contemporary HTML / JavaScript Clients, JME, Mobile (Android, iOS, Windows Mobile) Native Clients, thus supports multiple installation configuration of Client / Server, Web Thin Client networked environments and equally deployable across multiple Operating Environments.

Convergent with its Co-Process Systems

KALViCK KeCARES™ integrates seamlessly with the Complementing / Supplementing Functionality from its HRIS Co-Process System KALViCK KeHRIS ERP HCM, WorkForce Management, Online HR Operations, Payroll, Benefits, Reimbursements, Administration, Time Attendance, Access Control, Auto Multi-Shift,Auto Overnight Shift Rotation Managment, Auto Attendance Status Stamper, Personnel Recruitment, HR Training, HR Appraisal, Web Based Employee Self Service, Transparent Audit, Web Reports, Employee Self Service, ERP HCM Software, Payroll Outsourcing India, Payroll Service Provider, HR Software :: KALViCK KeHRIS to provide an Integrated Enterprise CRM & HRIS Software Systems Suite for multiple Locations with their consolidations. (Fully Integrated Native Biometrics authentication based GPS Location tracking of the Field Personnel, Real-Time Customer & Field Personnel Interaction Reports via Mobile Enterprise Convergence / Integration Interfaces, Flexible Multi-Mode Reports / Analytics, MIS Reports Generator, Collaborative Intranet Portal & Easy Access Web-Reports Publisher, Team Members / Team Leaders - Employee Self-Service, System Admin Control Panel, Exception Workflow Management & Authorization Modules, Email Alerts, Templated Correspondence, & more),

Enterprise Integration

Seamless Interface with KALViCK KIXBridge™ an Enterprise Integration Middleware, that Innovatively / transparently bridges & Delivers the Heterogeneous Application Systems' Cross-Platform Integration. Thus, KALViCK KIXBridge™, ensures periodic Synchronisation of these Application Systems in their Native Communication Interface, Native Application Programming Interface & Database Interface Dialects with protected data and demonstrates the proven capabilities of KALViCK's Enterprise Application Integrations with Seamless Extensibility, Integrated Security & Audit Manager, supporting Industrial Strength SQL Database - DB2, Oracle, MSSQL, Sybase, Interbase, Firebird, SAP-DB, PostgreSQL, MySQL.

Includes

Market Research

Questionnaires / Surveys, Competitor Tracking, Market Research Analytics

Marketing Automation

Campaign, Loyalty Programs, E-Marketing, Tele-Marketing, Event-Marketing, Budget & Revenue Tracking, Campaign Response Tracking, Analytics

Sales Automation

Strategies, Contacts, Prospecting, Lead Nurturing, Opportunities, Routing, Forecasts vs Actual Activities Tracking of Prospects / Relations Analytics, Literature / Content Management, Sales Incentives, Sales Analytics.

Sales Order Processing

Proposals / Quotes, Product Catalog & Pricing, Cross-Selling & Up-Selling, Contracts, OrderProcessing, Multi-Channel Fulfillment, Product Configuration, Delivery, Invoicing, Customer Portal, Customer Self-Service, Shopping Cart Integration, RMA, Documentation & Analytics

Channel Partner & B2B Relations Management

Partner Information, Opportunity & Lead Source Tracking, Opportunity & Lead Assignment, Auto-Notifications Workflow, Retail Locator, Dealer Showrooms, B2B Order Management, Web Based Self-Service Portal, Analytics.

Customer Support

Account & Contact Management, Case / Ticket Management, Escalation & Returns, Defect Tracking, Quality & Change Requests, Product Tracking, Support Portal, Support Analytics

Contract Management

Contract Lifecycle, Contract Creation, Modifcation, Expiration & Renewals, Analytics

Field and Service Automation

Mobile Team Resource Planning, Call / Service / Support, Customer Survey Process, Skills Management, Incentives / Performance Reviews

Knowledge Management

Knowledgebase of Procedural, Product / Defect Problems & Solutions, Warranty, RMA, Spare Parts, & Repair Items Inventory / Procurement / Shipping

Contact Centre

MultiChannel, MultiRole, Communication Information Management, Email Response Management, Call Logging, CTI Interface, Schedule Optimisation, Dispatch, Problem Resolution, Call Progress, Escalation, Tasks Tracking, Sales & Marketing Budgets, Tracking, Web Based Customer Self-Service, Analytics

Multi-Mode Reports Manager

Define custom Filters of Data & Re-use them in one click. N-Number of Level / Category Combinations with flexible Drag-n-Drop / Rearrangement of the required columns of data, One-Click Spreadsheet Report in MS-Excel, Fixed Format Reports in Conventional format, Data Export into MS-Excel, MS-Word, RTF, HTML, XML, PDF, Text File, CSV File, Clipboard. Pivot / Cube Analytics Data Mining & highly flexible Reporting.

WorkFlow Alerts & Audits, Web-Reports Publisher

Workflow Engine with user-definable rules, Alerts Email / Text Messaging (SMS), Social Media Integration, e-documentation, Exhaustive Intelligent Queries

Graphical MIS Reports Web Dashboard

Graphical MIS Reports, Pivot, Cross-Tab Reports, Interactive Queries' Self-Service Web Dashboad & more.

AutoMailer of Current MIS Reports

Collaborative Self-Service Portal

Collaborative Portal, Events, Articles, Links & News Publisher, Employee Directory, Tasks Tracking, Internal Yellow Pages, Forums, Self-Service (Associates / Managers) with Work-Flow Routing, Exceptions Management, Transparent Audit, Web Reports MIS Dashboards, Scorecards, Forecasts, BI Analytics

KALViCK KeHRIS ERP HCM, WorkForce Management, Online HR Operations, Payroll, Benefits, Reimbursements, Administration, Time Attendance, Access Control, Auto Multi-Shift,Auto Overnight Shift Rotation Managment, Auto Attendance Status Stamper, Personnel Recruitment, HR Training, HR Appraisal, Web Based Employee Self Service, Transparent Audit, Web Reports, Employee Self Service, ERP HCM Software, Payroll Outsourcing India, Payroll Service Provider, HR Software :: KALViCK KeHRIS Integration

Seamless Integration with KALViCK® KeHRIS™

KALViCK KeCARES™ integrates seamlessly for Complementing / Supplementing Functionality from its HRIS Co-Process System KALViCK KeHRIS ERP HCM, WorkForce Management, Online HR Operations, Payroll, Benefits, Reimbursements, Administration, Time Attendance, Access Control, Auto Multi-Shift,Auto Overnight Shift Rotation Managment, Auto Attendance Status Stamper, Personnel Recruitment, HR Training, HR Appraisal, Web Based Employee Self Service, Transparent Audit, Web Reports, Employee Self Service, ERP HCM Software, Payroll Outsourcing India, Payroll Service Provider, HR Software :: KALViCK KeHRIS to provide an Integrated Enterprise CRM & HRIS Software Systems Suite for multiple Locations with their consolidations

KALViCK® KIXBridge Seamless Enterprise Application Systems Integration - SAP (ECC, R/3, Business All-in-One), Oracle APPS, PeopleSoft, SAGE (ERP, AccPac), Microsoft Dynamics AX / NAV / SL, MICROS-Fidelio PMS, IBM Domino Groupware Solutions Saba, Moodle, ATutor E-Learning; Ensures No Data Silos and Integrated Single Point of Data Creation, Control & Maintenance, in-lines with the Business Transformation & Persistance Life-Cycle of the Entity which are automatically managed in KALViCK Suite of Products :: KALViCK KIXBridge Plug-Ins

Multiple Integration Plug-Ins of KALViCK® KIXBridge Seamless Enterprise Application Systems Integration - SAP (ECC, R/3, Business All-in-One), Oracle APPS, PeopleSoft, SAGE (ERP, AccPac), Microsoft Dynamics AX / NAV / SL, MICROS-Fidelio PMS, IBM Domino Groupware Solutions Saba, Moodle, ATutor E-Learning; Ensures No Data Silos and Integrated Single Point of Data Creation, Control & Maintenance, in-lines with the Business Transformation & Persistance Life-Cycle of the Entity which are automatically managed in KALViCK Suite of Products :: KALViCK KIXBridge for

Interface with SAP (ECC, R/3, Business All-in-One) ERP / Oracle APPS / SAGE (ERP, AccPac) / Microsoft Dynamics AX / NAV / SL ERP Solutions, MICROS-Fidelio Property Managment Suite (PMS) & Enterprise Information System (EIS), IBM Domino Groupware Solutions

Our Strength & Success

Our Strength & Success is based on our Globally acclaimed / established, highly committed adaptive / accretive Teamwork Solutions' Strategy, KALViCK KeFramework
(Kinetic / Knowledge enabled eFramework)
... In lines with SEI-CMM / ISO 9000, HL7 / DICOM, RUP, XP, Agile Models.

Our Ke-Framework advocates rich standards-based toolsets as the foundation for dynamically building and intelligently generating context-reconfigurable / context-driven collaborative, multidimensional, associative Knowledge Management application products & solutions quickly in order to meet the specific needs of corporate.

Heuristics (A commonsense rule (or set of rules) intended to increase the probability of solving some problem)

Neural Networks which are composed of interconnecting artificial neurons (programming constructs that mimic the properties of biological neurons)

Genetic Algorithms (generate solutions to optimization problems using techniques inspired by natural evolution, such as inheritance, mutation, selection, and crossover)

Fuzzy Logic (a form of many-valued logic; it deals with reasoning that is approximate rather than fixed and exact)

Building up of industry specific Knowledge Management System, (KMS) which encompasses both human & automated activities and their associated artefacts and deployed in the Industry, as Industries are the prime economy drivers of a nation.

The Knowledge Management Systems do Knowledge Capture & Retention, Self Regeneration & Self Organizing, and Adaptive Self Learning Intelligence.

Thus permitting the experts to do, what they do, i.e. best-build practical knowledge-bases & Machine Learning Expert Systems.

KALViCK KeFramework

Delivers True & Tangible Business values: